Welcome to Home Tutors Hub, a service provided by ACN Edutech Pvt. Ltd. ("we," "our," "us"). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform"). By using our Platform, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information
Teachers: Name, email address, phone number, qualifications, teaching experience, profile picture, and payment details.
Students: Name, email address, phone number, academic needs, and payment details.
b. Usage Data We collect information about how you interact with our Platform, including IP address, browser type, device information, pages viewed, and the time spent on our Platform.
c. Communication Data We collect records of communication between you and our support team, including emails and messages sent through the Platform.
2. How We Use Your Information
a. To Provide and Manage Services
Process registration and account creation.
Facilitate tutoring sessions and interactions between teachers and students.
Manage payments and transactions.
b. To Improve Our Platform
Analyze usage data to enhance functionality and user experience.
Monitor and improve Platform performance and security.
c. To Communicate with You
Send important updates, notifications, and promotional materials related to our services.
Respond to your inquiries and provide customer support.
d. To Comply with Legal Obligations
Ensure compliance with applicable laws and regulations.
Protect against fraud, unauthorized activities, and legal claims.
3. How We Share Your Information
a. With Service Providers We may share your information with third-party service providers who assist us in operating our Platform, processing payments, or providing customer support. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
b. With Other Users
Teachers: Your profile information may be visible to students seeking tutoring services.
Students: Your academic needs and profile information may be visible to teachers offering tutoring services.
c. For Legal Reasons We may disclose your information if required by law, in response to a legal process, or to protect our rights, privacy, safety, or property.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
a. Access and Correction You have the right to access and request correction of your personal information held by us. To exercise this right, please contact us using the contact details provided below.
b. Data Deletion You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
c. Opt-Out You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Platform with an updated effective date. Your continued use of the Platform after such changes constitutes your acceptance of the new Privacy Policy.
Welcome to Home Tutors Hub, a service provided by ACN Edutech Pvt. Ltd. ("we," "our," "us"). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform"). By using our Platform, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information
Teachers: Name, email address, phone number, qualifications, teaching experience, profile picture, and payment details.
Students: Name, email address, phone number, academic needs, and payment details.
b. Usage Data We collect information about how you interact with our Platform, including IP address, browser type, device information, pages viewed, and the time spent on our Platform.
c. Communication Data We collect records of communication between you and our support team, including emails and messages sent through the Platform.
2. How We Use Your Information
a. To Provide and Manage Services
Process registration and account creation.
Facilitate tutoring sessions and interactions between teachers and students.
Manage payments and transactions.
b. To Improve Our Platform
Analyze usage data to enhance functionality and user experience.
Monitor and improve Platform performance and security.
c. To Communicate with You
Send important updates, notifications, and promotional materials related to our services.
Respond to your inquiries and provide customer support.
d. To Comply with Legal Obligations
Ensure compliance with applicable laws and regulations.
Protect against fraud, unauthorized activities, and legal claims.
3. How We Share Your Information
a. With Service Providers We may share your information with third-party service providers who assist us in operating our Platform, processing payments, or providing customer support. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
b. With Other Users
Teachers: Your profile information may be visible to students seeking tutoring services.
Students: Your academic needs and profile information may be visible to teachers offering tutoring services.
c. For Legal Reasons We may disclose your information if required by law, in response to a legal process, or to protect our rights, privacy, safety, or property.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
a. Access and Correction You have the right to access and request correction of your personal information held by us. To exercise this right, please contact us using the contact details provided below.
b. Data Deletion You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
c. Opt-Out You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Platform with an updated effective date. Your continued use of the Platform after such changes constitutes your acceptance of the new Privacy Policy.